About the role
Are you looking for a fun and fast paced working environment?
Could you help us create lasting memories for our guests by providing an outstanding guest experience?
We are looking for a Shift Leader to join our growing team.
The Why...
Join Splitsville as a Shift Leader and in return you'll get:
- 50% off food when you are working
- $1 bowling
- Ongoing training and development, with the opportunity to fast track your career
- Access to our in-house management training programs
- Mental health support benefits
The What...
Shift Leaders assist the managers in executing store operations during scheduled shifts. As a shift leader, you will deploy the team and delegate tasks to create the Splitsville experience for our guests by providing WOW experiences and maintaining a clean and comfortable centre environment. You will be responsible for modelling and acting in accordance with Splitsville core values and best of all, you’ll be part of a company that is consistently rated as a great place to work and the people here love what they do.
To be successful you'll have:
- Provide friendly and exceptional guest service
- Motivate and Coach team members
- Lead team and direct all daily operations of the centre in the absence of management, including supervising and training of team members, opening and closing the centre, managing team breaks and shift changes, and completing shift summary reports
- Attend all management meetings, team meetings and training opportunities
- Help control labour and ensure proper staffing levels on each shift
- Develop and assign tasks to team members, oversees completion
- Provide recognition and constructive feedback throughout the shifts as appropriate
- Ensure the centre is up to Splitsville standards with regards to cleanliness, and guest WOW experiences
- Complete all Splitsville systems and checklists
- Provide resolutions to guest and team member issues, rectify all guest concerns
- Communicate with other shift leaders and managers
- Adhere to all company policies and procedures including all health and safety policies and procedures
- Other duties as assigned
The Who...
Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.
At Splitsville, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
If you think you have what it takes and would enjoy working in a fun, friendly, fast-paced environment - we would like to hear from you! Apply today!
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To keep your job search safe and simple, we’d like to share a quick note about how we hire. All applications are submitted only through our official career site (www.careers.splitsvillebowl.ca). You may also see our job ads on Indeed and LinkedIn - those listings will always link back to our career site for the actual application process. We do not use application forms on any other websites or job application portals. This helps protect candidates from fraudulent job ads and fake application sites.
If you ever come across a posting that asks you to apply elsewhere, please treat it with caution—it isn’t associated with us.
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Structure & Progression
Team Member
Our Team Members are always at the centre of each customer’s journey. From welcoming customers at reception to getting the parties started on the lanes, our Team Member bring the smiles and enthusiasm to keep every experience running smoothly for everyone who enters our doors. If you love making people’s days and are full of infectious energy, these roles could be perfect for you.
Assistant Manager
As an Assistant Manager with us, you’ll be the support system within our fast-paced, dynamic world. With varied responsibilities ranging from coaching and mentoring to running front-of-house and supporting back-of-house. No day is the same and you will always have opportunities to train and progress. All while ensuring your centre is a safe and fun environment for our customers.
Deputy Manager
As a Deputy Manager, you’ll work closely with the Centre Manager to deliver financial targets and service standards. Across the bar, diner, and amusements, you’ll inspire the team to provide outstanding service for our customers and empower them to perform at the best of their ability. If you love being hands-on in an exciting environment where you can progress, this role could be perfect for you.
General Manager
If you enjoy leading a great team of people with the freedom to make a real impact, our General Manager roles offer just that. Driving the financial and commercial performance of one of our busy centres, you’ll share in our success as you coach, motivate, and inspire your team to deliver outstanding service that keeps our customers coming back for more.
Regional Manager
Our Regional Managers provide outstanding leadership and operational support to Centre Managers and their teams. You will be the primary contact for your centres as a Regional Manager, assessing and responding to the support needs of our team of over 300 enthusiastic Team Members. Through coaching and development plans, you’ll ensure Managers have the knowledge and confidence to develop, whilst constantly progressing yourself.
The Application Process
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Send us your Application
Apply with your full CV and complete our online questionnaire for your application to be reviewed by our team.
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Join us for a First Interview or Group Event
If successful, you’ll be invited to either an interview or group event depending on the role you’re applying for. Here, we’ll find out more about you and your key skills.
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Your Centre Visit
After stage two, you’ll have the chance to shadow a member of our team in a centre visit and get a true sense of what it’s like to work with us.
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Receive an Offer and Contract
If we like what we see, you’ll have an offer and contract from us soon after your trial shift. The rest is up to you to accept the offer, start your induction, and eventually join our team.