Product Support Manager

About the role

Do you thrive in a hands-on role where collaboration, commercial performance, and operational excellence come together?

Are you looking for a fast‑paced, people‑focused environment where you can make a tangible impact across multiple locations?

We’re looking for a Product Support Manager to join our Operations team, reporting to the Head of Product. This role provides centralized support across Amusements and Food & Beverage, partnering closely with Support Office teams, Regional Support Managers, Centre Management, and suppliers to drive consistent standards, strong performance, and brand excellence across all Splitsville locations.

Based in our Calgary Highfield centre, this hybrid role includes regular field support across Western Canada.

The Why...

Join Splitsville as a Product Support Manager and in return you'll get:

• 3 weeks of vacation (increasing to 4 weeks after one year!)
• Discounts on food and $1 bowling
• Financial long service awards
• Medical and dental benefits
• RRSP matching plan
• Mental health support benefits

The What...

Here’s some of what you can expect as part of the role…

• Support centres with daily Amusements and Food & Beverage operations to ensure quality, safety, compliance, and brand standards.
• Act as a central liaison between head office, regional managers, centre teams, and suppliers.
• Analyse amusement machine performance, driving revenue, efficiency, and team capability through training.
• Oversee amusement product listings, pricing, repairs, stock counts, and supplier relationships.
• Ensure food quality, service, and safety while monitoring sales, costs, and operational performance.
• Manage inventory accuracy and supplier relations, including effective use of the Optimum Control (OC) system.
• Prepare and share regular performance reports, identifying trends and opportunities for improvement.
• Organise and deliver Amusement Academies and other training initiatives with suppliers and internal teams.
• Coordinate Amusements and F&B setup, procurement, training, and supplier onboarding for new locations.
• Support menu development, system updates, and operational audits for new managers and centres.
• Maintain operational documentation and collaborate with Compliance and Safety teams to uphold standards.
• Promote accountability, high standards, and continuous improvement across all centres, completing additional tasks as required.

The Who…

The be a successful Product Support Manager, you’ll have:

• Proven experience in amusements, food & beverage, hospitality, or entertainment operations.
• Strong understanding of inventory systems (Optimum Control preferred).
• Excellent communication, organizational, and analytical skills.
• Hands-on, proactive, and able to work independently.
• Preparedness to travel across Canada.
• Strong understanding of regulatory, compliance, and safety environments.

The Who...

Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.

At Splitsville we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

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To keep your job search safe and simple, we’d like to share a quick note about how we hire. All applications are submitted only through our official career site (www.careers.splitsvillebowl.ca). You may also see our job ads on Indeed and LinkedIn - those listings will always link back to our career site for the actual application process. We do not use application forms on any other websites or job application portals. This helps protect candidates from fraudulent job ads and fake application sites.

If you ever come across a posting that asks you to apply elsewhere, please treat it with caution—it isn’t associated with us.