Installation and Service Manager – Striker Bowling Solutions

About the role

We are seeking a highly motivated and experienced professional within the bowling or technical service industry to lead our Technical and Service operations. This role is responsible for delivering hands-on leadership across installations, service delivery, training, and continuous improvement initiatives.

The ideal candidate brings a strong balance of technical expertise, leadership capability, and operational discipline. They will oversee complex installations, manage departmental performance, and ensure consistent delivery of high-quality service standards. This role requires both strategic thinking and hands-on involvement, with the ability to lead internal teams and coordinate external partners to successfully execute projects.

Working closely with the Project Coordinator, Warehouse Manager, and Centre Facilities teams, this role is critical in driving technical excellence, operational efficiency, and customer success.

The Why...

Join Striker Bowling Solutions as a Installation and Service Manager and in return you'll get:

• A high-impact leadership role with the opportunity to shape and grow the technical department
• Competitive base salary up to $100,000, benefits, and RRSP matching
• 3 weeks of vacation (increasing to 4 weeks after one year!)
• Company laptop, phone allowance, travel reimbursement, and tool budget
• Ongoing training and professional development opportunities
• Mental health support benefits

About Striker Bowling Solutions

Striker Bowling Solutions is at the forefront of shaping the future of bowling in Canada. As the exclusive Capital Agent for Brunswick Bowling — the world’s largest and most innovative bowling manufacturer — we bring industry-leading expertise, global insight, and proven delivery to every project we touch.

Each year, we partner on more than 40 major projects across the country, supporting over 300 bowling centres coast-to-coast. From precision equipment upgrades to full-scale modernizations and the development of next-generation family entertainment centres, we play a critical role in elevating the guest experience and driving industry growth.

Our close affiliation with Brunswick gives us a front-row seat to emerging trends, evolving technologies, and the shifting demands of today’s entertainment landscape — allowing us to guide operators with confidence and clarity in a rapidly changing market.

Beyond large-scale projects, Striker is a trusted day-to-day partner to the industry. We supply essential products and solutions that keep centres safe, efficient, and operating at their best — ensuring every venue delivers a consistently outstanding experience for guests. In short: we don’t just support the industry — we help move it forward.

The What...

Here’s some of what you can expect as part of the role…

Technical Leadership & Training

• Lead, coach, and develop Centre Facilities and Technical teams to maintain consistent, high-quality service standards
• Design and deliver structured training programs, including onboarding, certifications, and advanced technical development
• Establish and maintain technical standards, best practices, and service procedures
• Provide hands-on mentoring to improve troubleshooting capability and technical confidence

Centre Performance & Reliability

• Drive improvements in games per stop, equipment uptime, and overall centre performance
• Analyze service data, downtime trends, and equipment performance to identify opportunities
• Partner with Facilities and Centre leadership to proactively address recurring issues
• Ensure preventative maintenance programs are executed and continuously enhanced

Warehouse & Inventory Management

• Collaborate with the Warehouse Manager to ensure availability of parts, tools, and consumables
• Define minimum stock levels, forecasting, and replenishment processes
• Standardize parts usage and inventory controls to reduce downtime
• Support continuous improvement within warehouse operations

Project Leadership & Execution

• Act as Foreman on installations, retrofits, and upgrade projects
• Lead on-site execution and provide technical direction
• Work with the Project Coordinator to ensure projects are scoped, scheduled, and resourced effectively
• Deliver projects on time, within budget, and to quality standards
• Ensure proper documentation, training, and project handover
• Serve as the technical liaison between customers, vendors, and internal teams

Safety, Quality & Compliance

• Ensure all work complies with safety regulations, company policies, and manufacturer standards
• Promote a strong safety-first culture across teams and project sites
• Maintain accurate service records, reporting, and technical documentation

The Who…

The be a successful Installation and Service Manager, you’ll have:

• 5+ years of experience in technical service, maintenance, or field service leadership
• 2+ years of experience training and developing technical teams
• Strong mechanical, electrical, and troubleshooting skills
• 2+ years of project leadership experience in a Foreman or Site Lead role
• Ability to read and interpret technical drawings, schematics, and manuals
• Willingness and ability to travel 50–70% across Canada
• Experience with bowling equipment and scoring systems
• Experience with inventory management and warehouse operations
• Strong organizational, communication, and leadership skills
• A proactive, curious mindset with a passion for continuous learning

Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.

At Splitsville we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

--

To keep your job search safe and simple, we’d like to share a quick note about how we hire. All applications are submitted only through our official career site (www.careers.splitsvillebowl.ca). You may also see our job ads on Indeed and LinkedIn - those listings will always link back to our career site for the actual application process. We do not use application forms on any other websites or job application portals. This helps protect candidates from fraudulent job ads and fake application sites.

If you ever come across a posting that asks you to apply elsewhere, please treat it with caution—it isn’t associated with us.