About the role
Are you a motivational General Manager looking for a highly autonomous role, with the power to really shape and influence the business?
Are you looking for an employer that will heavily invest in you, and provide copious opportunities to develop your career further?
Are you looking for a business that is financially stable and has very exciting growth plans?
If so, then look no further!
The Why...
Join Splitsville as a General Manager and in return you'll get:
- 3 weeks of vacation - increasing to 4 after one year of service
- The opportunity to earn bonus
- Discounts on food and $1 bowling
- Access to our in-house training pathways
- Financial long service awards
- Medical and dental benefits
- RRSP matching plan
- Mental health support benefits
The What...
As a General Manager for Splitsville, you will be responsible for running one of our busy centres. You will create a safe, fun, and vibrant environment for your team and guests.
You will enjoy the freedom to make a real impact driving the financial and commercial performance of your business, across all four revenue streams; the bar, diner, amusements and bowling. You will be fully accountable for delivering all areas of your budget and KPIs, driving the profit performance of your centre and have the opportunity to share in the success.
Within our fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our guests and keeps them coming back for more.
To be successful, you should have:
- Experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry
- Experience managing a budget size of at least $1m
- A relentless approach to delivering the best operational standards in the industry
- Evidence of optimising sales and performance of a business unit
- A passion for people, with evidence of coaching, developing, and progressing your team
- An empathetic and compassionate approach
- Resilience, flexibility, and adaptability, to fit in with our fast-paced environment
- Willingness to work nights and weekends
The Who...
Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.
At Splitsville we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
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To keep your job search safe and simple, we’d like to share a quick note about how we hire. All applications are submitted only through our official career site (www.careers.splitsvillebowl.ca). You may also see our job ads on Indeed and LinkedIn - those listings will always link back to our career site for the actual application process. We do not use application forms on any other websites or job application portals. This helps protect candidates from fraudulent job ads and fake application sites.
If you ever come across a posting that asks you to apply elsewhere, please treat it with caution—it isn’t associated with us.
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Structure & Progression
Team Member
Our Team Members are always at the centre of each customer’s journey. From welcoming customers at reception to getting the parties started on the lanes, our Team Member bring the smiles and enthusiasm to keep every experience running smoothly for everyone who enters our doors. If you love making people’s days and are full of infectious energy, these roles could be perfect for you.
Assistant Manager
As an Assistant Manager with us, you’ll be the support system within our fast-paced, dynamic world. With varied responsibilities ranging from coaching and mentoring to running front-of-house and supporting back-of-house. No day is the same and you will always have opportunities to train and progress. All while ensuring your centre is a safe and fun environment for our customers.
Deputy Manager
As a Deputy Manager, you’ll work closely with the Centre Manager to deliver financial targets and service standards. Across the bar, diner, and amusements, you’ll inspire the team to provide outstanding service for our customers and empower them to perform at the best of their ability. If you love being hands-on in an exciting environment where you can progress, this role could be perfect for you.
General Manager
If you enjoy leading a great team of people with the freedom to make a real impact, our General Manager roles offer just that. Driving the financial and commercial performance of one of our busy centres, you’ll share in our success as you coach, motivate, and inspire your team to deliver outstanding service that keeps our customers coming back for more.
Regional Manager
Our Regional Managers provide outstanding leadership and operational support to Centre Managers and their teams. You will be the primary contact for your centres as a Regional Manager, assessing and responding to the support needs of our team of over 300 enthusiastic Team Members. Through coaching and development plans, you’ll ensure Managers have the knowledge and confidence to develop, whilst constantly progressing yourself.
The Application Process
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Send us your Application
Apply with your full CV and complete our online questionnaire for your application to be reviewed by our team.
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Join us for a First Interview or Group Event
If successful, you’ll be invited to either an interview or group event depending on the role you’re applying for. Here, we’ll find out more about you and your key skills.
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Your Centre Visit
After stage two, you’ll have the chance to shadow a member of our team in a centre visit and get a true sense of what it’s like to work with us.
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Receive an Offer and Contract
If we like what we see, you’ll have an offer and contract from us soon after your trial shift. The rest is up to you to accept the offer, start your induction, and eventually join our team.